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Security Information

AUC New Cairo lies in New Cairo, a district of almost 46,000 acres of land and with a projected population of 2.5 million people. New Cairo is a predominantly middle-to high-income residential community. It encompasses schools, cultural facilities, commercial enterprises, government agencies, hotels, open spaces and parks, with the AUC New Cairo at its center. The streets of Cairo are among the safest of any large city. Like any big city, some neighborhoods in Cairo are safer than others with occasional pickpocket and purse snatching. In general, common safety behavior is advised.

At AUC, there are safety and security offices, safeguarding all AUC facilities against fire and other safety hazards and applying jurisdiction over those incidents that occur on campus. Our security measures meet international standards and have been endorsed by Harvard University's director of international safety and security. Our campus is equipped with comprehensive state-of-the-art access control security equipment and CCTV camera systems inside and outside AUC's facilities.

Security Office: +20.2.2615. 4444
Medical Services – AUC New Cairo: +20.2.2615. 4000
Medical Services – AUC Tahrir Square: +20.2.2797. 5000
University Doctor: 0122.100.5947
Facilities and Operations (Service Center): +20.2.2615. 2222
Environmental Health and Safety: +20.2.2615. 4170
ID Activation: +20.2.2615. 4114
IT Help Desk: +20.2.2615. 1200

While on campus, just dial the last four digits.
In case of emergency, please contact AUC switch board at 19282 (19AUC)
Please keep these numbers for future reference and consider storing them on your mobile phone.

In order to issue an ID card, send the new ID holder's data including name, ID number, department, phone, as well as mobile numbers, address and AUC email to the Circulation Desk at lib.id@aucegypt.edu.

Copy the ID Center in the original email (idcentdir@aucegypt.edu) and instruct the new jobholder to visit the ID center, in order to obtain their IDs. 

The ID Center is currently located in room P029 - Administration Building providing ID issuance, replacement and activation services.  The Coordination Unit which handles security permissions, events support, security reports and incidents has been moved to the Campus Center, room P027.

For further inquiries, please contact the following persons:

ID Center: Ms. Mai Mostafa, ID Center supervisor,  e-mail idcentdir@aucegypt.edu, maim@aucegypt.edu, Ext: 3724, 3725. 

Coordination Unit: Ms. Gihan Kortam, director, e-mail gyhanaly@aucegypt.edu Ext: 2085.

For new fellows, departments must send a hard copy to both the Circulation Desk

For newly hired staff members, the Office of Human Resources is responsible for sending a hard copy of the  ID issuance memo to both the Circulation Desk and the ID Center. 

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Public Emergency Numbers

Ambulance service: 123
Civil defense and fire fighting: 125
Police: 122
Road emergencies: 012.2111.0000
The current civil defense: 180
Electricity Emergency: 121
Fire Brigade: 180
Tourism Police: 126
Water Emergency: 125

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Security Alerts

  • If you have not registered with the AUC Emergency Communication system, do so through http://myinfo.aucegypt.edu/
  • In case of emergency, call the AUC operator hotline at 19282. AUC will continue to provide you with regular information through e-mail, SMS and on this page.
  • Please keep a copy of the emergency phone numbers listed here.
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Security Tips

  • Don't carry your credit card, travel tickets, and money together - leave spare cash and valuables in a safe place.
  • Don't carry your passport unless absolutely necessary but keep a copy with residence stamp only.
  • Leave a copy of your documents with family or friends at home.
  • Don't use ATMs at quiet and dark places.
  • Avoid showing large sums of money in public.
  • Keep a close eye on your personal belongings and hold onto them in public places such as internet cafes, train and bus station.
  • Avoid using public microbuses for travel in and around Cairo. These vehicles are unregulated.