Contact Us

Don’t hesitate to ask us for assistance for further explanation or loan counseling via the VFAO Student Support Site. Students can communicate with our customer service team via ticket and chat regarding questions with their financial aid and /or VFAO username and password. Students will also have access to all of their resolved issues and have access to the knowledge base, which will contain articles about financial aid and the VFAO process.

To communicate via chat students must create a username and password which is different from the VFAO password. Please note that the VFAO chat is only available during US working days and business hours.

Office hours and location:

The Financial Aid Office located on AUC New Cairo. 

Office of Student Financial Affairs and Scholarships

The American University in Cairo

AUC Avenue  P.O. Box 74 New Cairo 11835

Email: Magda Fayek at and or

No appointment is necessary. Office hours are 9:00 am to 3:00 pm Sunday through Thursday.


The Financial Aid Office located in New York. 

Student Financial Affairs

One Rockefeller Plaza, Floor 10

New York, NY 10020

Email: Ania Rejman at

No appointment is necessary.